Delivery & Basket Care
Delivery
The time we need to prepare you order for dispatch varies, due to being a small team. We aim to prepare & dispatch your order within 3 -5 business days of your purchase.
All packages are shipped via Royal Mail or Parcel Force depending on the size of the basket.
New measures for Covid-19:
- Gloves are worn when preparing your order, even on photo shoot days
- Due to restrictions, trips to the post office happen x1 a week
UK Deliveries
Royal Mail Standard First Class - Flat fee £5.20 + £0.50p per item
Royal Mail Standard Second Class - Flat fee £3.20 + £0.50p per item
International Deliveries
Europe Tracked & Signed: 7-10 Days - £17.29 + £1.50 per item
USA & Canada Tracked & Signed: 7-10 Days - £26.29 + £1.50 per item
Customs, Duties & Import Taxes
Orders shipped outside the UK may be subject to import VAT, customs duties, taxes and/or carrier handling fees once they arrive in the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping costs unless otherwise stated.
As customs regulations vary by country, we recommend contacting your local customs office for further information before placing your order.
Unfortunately, we have no control over these charges and cannot estimate what they may be.
If a parcel is refused because import duties, taxes or customs fees are not paid, any return shipping costs, customs charges, or fees deducted from the refund by the courier will be the responsibility of the customer.
Basket Care
Please note all our baskets are handmade using natural material, therefore sizes / colours may vary slightly from basket to basket & from pictures.
To maintain the beauty of the basket, avoid contact with chemical cleaning products / alcohol, oil, exposure to high heat. Consist exposure to direct sunlight may change the colour of the natural materials over time.
Simple wipe clean our Avani baskets with a damp cloth or sponge, remove most of the moisture with a dry towel & leave to air dry naturally.
Olive Wood Care
Olive wood is much harder and stronger other wood. We recommend hand washing your wooden utensils with a mild detergent and warm water. Avoid boiling water and dishwashers as high temperature may cause the wood to expand and split.
Always towel dry immediately. Rub food safe mineral oil when required to retain the natural finish of the wood. After applying the oil, let the ladles sit for a few hours before wiping away any excess.